Terms & Conditions

1. Introduction

Welcome to Roch Sweets. These Terms and Conditions ("Terms") govern your use of our website rochsweets.co.uk and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

2. Company Information

3. Product Information

We make every effort to display our products as accurately as possible, including colors, descriptions, and pricing. However, we cannot guarantee that your device's display will accurately reflect the actual colors of products. All weights and measurements are approximate.

Allergen Information: Our sweets may contain or come into contact with common allergens including nuts, dairy, gluten, and soya. Please check product descriptions carefully before purchasing. If you have any allergen concerns, contact us before ordering.

4. Ordering and Payment

Order Process

When you place an order, you will receive an order confirmation email. This does not constitute acceptance of your order. We reserve the right to refuse or cancel any order at our discretion, including for reasons such as product unavailability, pricing errors, or suspected fraudulent activity.

Pricing

All prices are in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time. Prices shown at the time of ordering are the prices you will pay.

Payment

Payment must be made at the time of ordering. We accept major credit/debit cards and other payment methods as displayed on our checkout page. All payments are processed securely through our payment provider.

5. Delivery

We offer the following delivery options:

• FREE Standard Delivery: Orders over £50 (3-5 working days)
• Standard Delivery: £3.99 (3-5 working days)
• Express Delivery: £6.99 (1-2 working days)

Delivery times are estimates and not guaranteed. We are not liable for delays caused by courier services or circumstances beyond our control. Orders are dispatched Monday to Friday (excluding bank holidays).

Risk of loss passes to you upon delivery to the specified address. Please ensure someone is available to receive the delivery or provide a safe place for the package.

6. Returns and Refunds

Please refer to our Refunds Policy for detailed information about returns, refunds, and your consumer rights.

Key Points:

• You have 14 days to return unopened products
• Products must be in original, sealed packaging
• We cannot accept returns of opened food items for hygiene reasons
• Refunds processed within 14 days of receiving returned items

7. Consumer Rights

Under the Consumer Rights Act 2015, you have the right to receive goods that are as described, fit for purpose, and of satisfactory quality. If products are faulty or not as described, you may be entitled to a refund, repair, or replacement.

These Terms do not affect your statutory rights as a consumer.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, and software, is the property of Roch Sweets or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Roch Sweets shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

Our total liability for any claim arising from these Terms or your use of our products shall not exceed the amount you paid for the relevant product.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Website Use

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Interfere with the proper functioning of the website
• Engage in any automated data collection (scraping, bots, etc.)
• Impersonate any person or entity

12. Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, supplier issues, or government restrictions.

13. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes constitutes acceptance of the modified Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. Contact Information

If you have any questions about these Terms & Conditions, please contact us: