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đ Delivery Information
Delivery & Returns
Fast, reliable delivery and hassle-free returns
đĻ Delivery Options
FREE UK Delivery
On all orders over ÂŖ50
Estimated delivery: 3-5 working days
Standard Delivery - ÂŖ3.99
For orders under ÂŖ50
Estimated delivery: 3-5 working days
Express Delivery - ÂŖ7.99
Next day delivery
Order before 2pm for next working day delivery
Note: Delivery times are estimates and may vary during peak periods.
âŠī¸ Returns Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 14 days of receipt.
How to Return
- Contact us at sales@rochsweets.com
- Provide your order number and reason for return
- We'll send you a returns label
- Pack items securely and attach the label
- Drop off at your nearest post office
Conditions
- Items must be unopened and in original packaging
- Perishable items cannot be returned once opened
- Refunds processed within 5-7 working days
- Return postage costs are the customer's responsibility unless item is faulty
Damaged or Faulty Items
If you receive damaged or faulty items, contact us within 48 hours with photos. We'll arrange a replacement or full refund including return postage.
Need Help?
Our customer service team is here to help!