Frequently Asked Questions

Simply browse our extensive range of sweets, select your desired weight option, and click "Add to Cart". When you're ready, click the cart icon, review your items, and proceed to checkout. Follow the prompts to enter your delivery details and payment information.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Maestro. All payments are processed securely through our encrypted payment gateway.

Absolutely! We use industry-standard SSL encryption for all transactions. Your payment information is processed securely through our payment provider and never stored on our servers.

• FREE Standard Delivery: On orders over £50 (3-5 working days)
• Standard Delivery: £3.99 (3-5 working days)
• Express Delivery: £6.99 (1-2 working days)

Standard delivery takes 3-5 working days, while express delivery arrives in 1-2 working days. Orders placed before 2pm Monday-Friday are dispatched the same day. Weekend orders are dispatched on Monday.

Yes! Once your order is dispatched, you'll receive an email with a tracking number and link to follow your delivery in real-time.

Currently, we only deliver within the UK. We're working on expanding our delivery options in the future!

Many of our sweets are suitable for vegetarians and some are vegan-friendly. Check the product description for dietary information, or contact us if you have specific requirements.

Our sweets may contain or come into contact with common allergens including nuts, dairy, gluten, and soya. Allergen information is listed in each product description. If you have severe allergies, please contact us before ordering.

Most products are available in multiple weight options ranging from 100g to 3kg. Simply select your preferred weight using the weight switcher on the product page.

All products have a best-before date printed on the packaging. Generally, sweets remain fresh for several months when stored in a cool, dry place away from direct sunlight. Reseal packages after opening to maintain freshness.

Yes, you can return unopened products within 14 days of receipt. Due to food hygiene regulations, we cannot accept returns of opened items. See our Refunds Policy for full details.

We take great care in packaging, but if your order arrives damaged, contact us within 48 hours with photos. We'll arrange a replacement or full refund immediately.

Refunds are processed within 14 days of receiving your returned items. The funds typically appear in your account within 3-5 business days after processing, depending on your bank.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and checkout faster on future purchases.

Yes! Check our Bulk Buy page for special pricing on larger quantities (1kg+). For wholesale inquiries, contact us directly.

Visit our Contact Us page to send us a message, or call us at 01706 837539. We aim to respond within 24 hours during business days.