Frequently asked questions

Browse the range, choose the bag size you want, and add it to your bag. When you are ready, open your bag, check the contents and go to checkout. Everything is weighed and sealed to order rather than picked off a pre-packed shelf.

All major credit and debit cards - Visa, Mastercard, American Express and Maestro - plus PayPal, Apple Pay, Google Pay and Klarna. Payments are processed by our payment provider over an encrypted connection.

Yes. Card details are handled by our payment provider and are never stored on our servers. The connection is encrypted end to end.

If it has not been dispatched, yes - email sales@rochsweets.com with your order number as soon as you can. Once a bag has been weighed and sealed we cannot always stop it, but we will try.

On every single product, in full - the complete ingredient declaration, the allergen statement, and the manufacturer’s "may contain" advisories word for word rather than summarised. It is on the product page before you buy. No competitor we audited does this on every line.

Many are, and the ingredient declaration on each product page is the reliable answer. Be aware that "(v)" in a product name is the supplier’s vegetarian marking and does not by itself mean vegan - gelatine is the usual deciding ingredient. Our guides explain how to tell.

Yes, grouped under gluten free sweets. That category is deliberately smaller than the number of products that happen to contain no gluten ingredient, because "gluten free" is a legal claim requiring 20 parts per million or less, which depends on the factory as much as the recipe.

Read the allergen statement and the "may contain" advisory on the specific product, and if anything is unclear email us before ordering and we will check with the supplier. We would rather answer a question than have you take a risk.

There is a best-before date printed on every pack. Most sweets keep for months in a cool, dry place out of direct sunlight. Reseal after opening - unwrapped fizzy and sour sweets in particular draw in moisture and go tacky.

Yes. Most lines come in sizes from 200g up to 3kg, and the price per 100g is shown on every one so you can compare properly. Larger weights are under bulk and trade.

Yes, on Spotland Road in Rochdale. We have been trading since 2014.

Yes. Our guides set out working quantities with the arithmetic shown so you can adjust them for your own guest list, and you can build your own pick and mix if you would rather choose every line yourself.