Privacy Policy

1. Introduction

Roch Sweets ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website rochsweets.co.uk and make purchases from our online store.

2. Information We Collect

Personal Information

When you place an order, we collect:

• Name and billing address
• Delivery address
• Email address
• Phone number
• Payment information (processed securely through our payment provider)

Automatically Collected Information

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on our site
• Referring website

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Improve our website and product offerings
• Send marketing communications (with your consent)
• Prevent fraudulent transactions
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings, but disabling certain cookies may affect website functionality.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, shipping companies, and email service providers
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In the event of a merger, sale, or acquisition

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through secure, encrypted connections (SSL/TLS).

7. Your Rights (GDPR)

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we use your data
• Portability: Receive your data in a structured format
• Object: Opt out of marketing communications
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at sales@rochsweets.com

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years for accounting and legal purposes.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the UK/EU. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, please contact us: